Ordering & Payment
How Do I Order?
Orders shall be accepted at our sole discretion but will normally be accepted if the goods that you order are available and your payment is successfully processed. We will contact you if there are any problems with your order.
1. Shop by browsing through our website.
2. Click on the relevant image to access the individual item's product page. You can then choose the size and color (if available) for the item you want.
3. Add merchandise to your shopping cart by clicking on the 'Add to Cart' near the desired item. You can specify the quantity of a particular item that you want by clicking on "your cart" and updating the quantities on that page.
4. If you want to continue shopping and add additional items to your cart before checking out simply use your browser’s back button or click on “Shop” on the left hand side of the page. Your cart will store the items you have selected until you are finished shopping and complete your order.
5. Once you are finished shopping, review the items in your shopping cart. You can remove, delete or update the quantities of each item in your shopping cart by clicking on either 'X' to remove an item or 'update' after changing the desired quantity of an item.
6. Proceed to complete your order by clicking on the ‘proceed to checkout →’ button. Please follow the instructions provided and note that you will be taken to PayPal.com to complete and pay for your order.
What payment methods do you accept?
At the present time all payments are processed by PayPal. You can choose to pay for an order by using your existing PayPal account if you have one or you can use PayPal’s credit card payment option (please note that all credit card payments are processed by PayPal™).
PayPal currently accepts Visa, MasterCard, Discover and American Express.
Will I be charged tax?
All prices quoted on this website are inclusive of US taxes, relative to the rules for each state. As we are based in California, in most cases only orders shipped within California will incur tax.
Will I be charged customs or import duties on international orders?
Any additional taxes or customs/import duties, levies or tariffs which may be levied or assessed once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
Can I order over the phone?
Sorry, not at this time.
Is there any other way I can order?
While the quickest and easiest way to order Scrapbook Clothing™ products from us is through the Site, we can usually accommodate other methods of ordering depending on the circumstances. Please contact email@example.com to make an inquiry about alternative ordering methods.
How will I know that my order was accepted?
After you click "Submit Order" an email confirmation will be sent. You can also check the status of your order by logging into My Account (if you have created one first). Click on "Order History" to review order status and to obtain a tracking number.
If you click “Submit Order” and complete the checkout process as a “Guest” you will not be able to check the status of your order. You will receive an email notification when your order has been accepted and a further notification when your order is shipped.
The contract between us and you becomes binding when we send you an invoice.
How can I change or cancel my order?
Please email us at firstname.lastname@example.org immediately after placing your order to make any changes. In your email please provide your name, address and telephone number along with any reference number which is provided to you following your ordered being submitted. There may be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you.
When will I be charged?
You will be charged once your order has been placed.
Price adjustment policy
If the price of an item you have ordered from the website is lowered within 14 days from the date the order is submitted, please contact us and we will honor a one-time price adjustment. Credits will be applied back to the original form of payment. Please contact us at email@example.com to request a price adjustment.
We are unable to process price adjustments for Scrapbook Clothing™ items purchased at retail stores and boutiques that carry Scrapbook Clothing.
Also, retail stores and boutiques that carry Scrapbook Clothing cannot process price adjustments for Scrapbook Clothing items purchased through the Site.
Please note, we are unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts cannot be applied retroactively to orders placed before the promotion discount was activated.